Refund & Cancellation Policy

Merchant of record

Payments are processed by Creem (creem.io), our merchant of record and authorized reseller. Creem — not VibeTat — appears as the seller on your card or bank statement and handles billing, applicable taxes, and payment support.

What you're buying

We sell generations used to run VibeTat (one generation produces one AI result). Plans and prices are described on the Pricing page. Subscription plans are recurring and renew until cancelled.

Subscriptions & auto-renewal

Subscription plans automatically renew at the end of each billing cycle (monthly or yearly, depending on the plan you chose) at the then-current price, until you cancel. Each renewal grants a fresh allocation of generations for the new cycle.

You authorize Creem to charge your payment method for each renewal until you cancel.

How to cancel

You can cancel anytime from your account page or from the Creem customer portal linked in your purchase receipt. Cancellation stops all future renewals.

When you cancel, you keep access and any remaining generations until the end of the period you've already paid for; we don't charge you again after that.

Refunds

Subscriptions: if you're not satisfied, email us within 14 days of a charge and we'll refund it in full, provided the generations from that charge are substantially unused. After that window, or once generations are used, charges are non-refundable, but you can cancel to avoid future renewals.

To request a refund, email support@vibetat.com with the email on your account and your order or receipt details. Approved refunds are returned to your original payment method by Creem, typically within 5–10 business days.

Generation validity

Monthly subscription generations are valid for the billing month; yearly subscription generations are valid for the billing year. Unused subscription generations do not roll over to the next cycle.

Contact

Questions about billing, cancellations, or refunds? Email support@vibetat.com and we will help.